refunds

Nothing renews by itself, so there is nothing to cancel

Refunds and cancellation

The short version: the plan is a prepaid pass. You pay once, it runs for its term, and it stops on its own. Nothing auto-renews, there is no mandate on your bank account, and there is nothing you have to remember to cancel.

If you paid and it was not what you wanted, write to us within seven days and we will refund it.

Last updated 3 October 2026

1There is no subscription to cancel

The plan is a one-time payment for a month. We deliberately do not set up a UPI Autopay or card mandate, so nothing can be debited again without you starting a new payment yourself.

A pass simply ends on its expiry date. We email you about a week beforehand so it is not a surprise. When it ends you keep your resumes, your versions and your tracked applications, and can still open and download your resumes; editing, scoring, tracking and autofill wait until you start a new pass on the pricing page.

If you want to stop before then there is nothing to switch off. You can ask us to delete your account at any time; see the privacy policy.

2Refunds

Within seven days of the payment, we will refund it in full on request. You do not have to justify it. Write to hi@openroles.in from the email address on your account, say which payment it is, and we will process it.

After seven days we look at it case by case, and we lean towards refunding. In particular, we will refund the unused part of a pass, pro rata, if:

  • we withdrew or materially reduced a feature you had paid for;
  • the service was unavailable for an extended period during your pass;
  • you were charged twice for the same thing, which we refund in full and promptly; or
  • a payment was taken from your account without your authorisation.

3What we will not refund

We will decline a refund where an account was closed for a breach of the terms of service — using the service to produce a document known to be false, uploading someone else’s personal details, or working around the quotas.

We do not refund on the basis of an outcome. The product does not promise interviews or offers, and it says so on every page that discusses the score.

4How to ask, and how long it takes

Email hi@openroles.in from the address on your account, with the date and amount, or the Razorpay payment id from your receipt. If you cannot reach that address any more, use the details on the contact page.

  • We reply within 2 working days and approve or explain.
  • We start the refund within 3 working days of approving it.
  • The money reaches you in 5 to 7 working days after that. That last leg is your bank’s and Razorpay’s, not ours — we cannot make it faster, but we can tell you it has been sent.

Refunds go back to the original payment method. We cannot send them anywhere else, and we will never ask you for card details, an OTP or a UPI PIN in order to process one. Anybody who does is not us.

5If you are not satisfied with the outcome

Escalate it. The contact page names the grievance officer and the timeline for a response. We would much rather settle it there than have you take it to your bank as a chargeback, which costs us both more and takes longer.