Sr Staff Inbound Product Manager

About the role

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

ServiceNow's Security & Risk Unit is at the forefront of AI-powered security innovation, delivering solutions that help enterprise customers detect, respond to, and remediate security threats at scale. As our AI security business continues its rapid growth trajectory, we're expanding our product management team to drive the next generation of AI in Security Incident Response and AI-to-AI security integrations.

As a Sr. Principal Product Manager, you'll lead product strategy and execution of deploying AI features in Security Incident Response (SIR) – while working closely with our large customer base, and partner ecosystem, to ensure customers successfully deploy, and gain value of existing AI solutions.

You’ll also own integrating ServiceNow's AI security solutions with third-party AI systems from leading partners & vendors. You'll be instrumental in defining how ServiceNow’s AI agents communicate and collaborate across security platforms, enabling customers to orchestrate Agentic Incident Response (AIR) workflows across their entire security ecosystem.

What you get to do in this role

• Own a significant portion of the AI product Roadmap for Security Incident Response (SIR), and transform requirements into customer-centric solutions
• Set technical and strategic direction that Engineering, UX, and Sales align to with visibility into VP-level roadmap decisions
• Focus on driving measurable improvement in customer adoption of AI-powered capabilities in SIR (adoption in production, growth in MAUs, renewals)
• Lead product strategy for AI-to-AI security integrations that support ServiceNow's growth, defining how autonomous AI agents collaborate across security platforms
• Work directly with customers & partners in regular strategic meetings to align on solutions, integration, differentiation, and value propositions
• Communicate priorities clearly across Engineering, Design (UX), Architecture, and partner teams, and own execution / shipping.
• Translate complex AI and security workflows into clear, actionable product requirements
• Incorporate customer research, usability insights, and market analysis into product decisions
• Drive cross-functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partner ecosystems

To be successful in this role you have

• AI-first mindset – demonstrated use of AI tools (e.g. Claude, Copilot, OpenAI, Gemini) to accelerate product management work across requirements analysis, decision-making, analytics/insights, and workflow automation
• 8+ years of software product management experience, preferably in cybersecurity, SecOps, AI/ML or related domains
• Proven track record defining and capturing product requirements and transforming them into executable product roadmaps
• Strong prioritization skills and the discipline to focus on high-impact activities in fast-paced, high-growth environment
• Deep curiosity about customer needs with a demonstrated track record building customer relationships and delivering customer-centric security solutions
• Experience managing stakeholder relationships with external partners and building successful integrations with established or emerging tech or security vendors
• Excellent communication skills with ability to translate complex technical problems into easily understood requirements for diverse audiences
• Experience leading teams and mentoring junior PMs, helping elevate product thinking and execution quality across the organization
• Experience in MCP (Model Context Protocol) or A2A (Agent2Agent) protocol is preferred
• Experience with AI agent communication protocols, API design, or distributed automation frameworks is preferred

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

Accommodations

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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