Senior Staff Product Designer, AI Assistant

About the role

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team & Role

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. This role will work to shape our enterprise AI assistant experience within Slack and Microsoft Teams. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role

• Own strategic design initiatives for Slack and Teams, shaping product direction and building a best-in-class AI assistant that transforms how employees work.

• Define end-to-end experiences, interaction patterns, and frameworks that extend across assistant surfaces, bringing broader product innovations into chat and shaping the wider experience through your work.

• Provide strategic direction and hands-on design leadership, partnering closely with India-based engineering teams and global product and design leaders.

• Keep initiatives aligned with the broader assistant strategy, sharing insights and decisions across teams and building a cohesive experience.

• Elevate design quality through craft, mentorship, and influence across the organization.

Preferred Qualifications

• 10+ years of relevant design experience, with a portfolio demonstrating exceptional interaction design, systems thinking, and end-to-end product ownership.

• Experience leading complex, cross-product initiatives and influencing product strategy across multidisciplinary teams.

• Experience designing AI-powered products, collaboration tools, or enterprise workflows. Familiarity with Slack or Microsoft Teams is a plus.

• Strong hands-on design skills, from concepts and prototypes through detailed specifications and implementation.

• Ability to navigate ambiguity, balance user needs with platform constraints, and communicate decisions clearly across global teams.

• A track record of mentoring designers and raising the bar for product experiences.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

Accommodations

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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