Lead Product Management – Technical – AI Transformation

About the role

The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.

Within the Services organization, this role sits within the Business & Markets Insights (BMI) organization. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation.

Under BMI, Payment Performance Intelligence Program's Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its products to include AI intelligence. This person will be part of a team of product managers that oversee key activities including execution of the AI product strategy, management of the roadmap, shaping the product platform architecture and the creation of technical requirements.

This individual will partner closely with other members of the Global Product Management team including data scientists to support development of Gen AI chatbot use cases & agentic services and ensuring product priorities are well-aligned with strategic objectives. This individual will also be the key collaborator with the Platform team to shape the long-term vision for the product and ensure efficient development execution.

Role

• Support the definition and execution of the AI product roadmap for Payment Performance Intelligence, contributing to strategy and investment discussions led by senior product leadership.
• Own delivery of assigned AI product areas end to end, from discovery and requirements through development, launch, and post-launch iteration.
• Help identify and validate high-value use cases for GenAI, chatbots, agentic services, predictive insights, and self-service analytics.
• Translate customer needs, market inputs, and business objectives into clear user stories, technical requirements, and acceptance criteria.
• Work day to day with Data Science, Engineering, and Platform teams to groom the backlog, unblock dependencies, and maintain sprint velocity.
• Coordinate with Commercial, Risk, Legal, Security, and Compliance partners to ensure products meet regulatory and responsible AI requirements.
• Recommend prioritization based on customer value, commercial impact, technical feasibility, and effort, escalating trade-offs where needed.
• Define and track success metrics for owned features, reporting progress, risks, and adoption to stakeholders.
• Prepare and present roadmap updates, demos, and release communications to internal stakeholders and customer-facing teams.
• Mentor junior product managers and associates, and contribute to improving agile practices and product documentation standards across the team.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

All About You

• Solid experience in agile product management for analytics, data insights, AI-enabled, or financial services products.
• Working knowledge of GenAI use cases, predictive insights, self-service analytics, and the data foundations required to support them.
• Demonstrated ability to convert customer problems into requirements, user stories, and measurable product outcomes.
• Experience collaborating across Product, Engineering, Data Science, Commercial, Risk, Legal, Security, and Compliance teams.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Comfortable operating with a degree of ambiguity, managing competing priorities, and driving execution in a fast-paced environment.
• Experience mentoring or guiding peers and junior team members is preferred; formal people management experience is not required.
• Highly organized and analytical, with strong attention to detail in backlog management and delivery tracking.
• Bachelor's degree in business, technology, or equivalent experience required; technical background, payments experience, or product certification preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.