Senior Engineering Manager - Billing Platform

About the role

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that

promise to simplify their lives. To create a better experience for their customers and employees. To

help them grow. Software is a choice that can make or break a business. Create better or worse

experiences. Propel or throttle growth. Business software has become a blocker instead of ways to

get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and

employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to

deliver results. Our people-first approach to AI eliminates friction, making employees more effective

and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance,

Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee

experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks

employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As a Senior Manager in Engineering, you will lead engineering teams building scalable, cloud-native core platform systems - such as billing, monetization, metering, or high-throughput distributed services—that power Freshworks' global SaaS suite. You will own the technical strategy, operational excellence, and delivery roadmap while partnering closely with Product, Finance, and GTM leaders to align platform capabilities with overarching business strategy. In this role, you will lead and mentor engineering managers and senior individual contributors, establishing a culture of technical rigor, accountability, and continuous improvement. This is a key leadership role responsible for scaling platform reliability, driving architectural evolution, and growing engineering capability across the organization.

What You'll Do

• Technical Strategy & Architecture: Drive the long-term technical vision and architecture for core platform services, ensuring systems are scalable, reliable, secure, and observable.

• Team Leadership & Organization: Lead, recruit, and mentor high-performing engineering teams and managers, fostering an autonomous, accountable, and continuous-learning culture.

• Cross-Functional Alignment: Partner with Product Management, Finance, Pricing, and Customer Success to translate complex business and revenue workflows into scalable technology solutions.

• Operational Excellence: Establish robust engineering practices, operational standards, and SLAs/SLOs to ensure high availability, resilience, and performance across distributed cloud architectures.

• Platform Delivery & Roadmap: Drive predictable, high-quality execution on platform roadmaps while balancing near-term business urgency with long-term architectural debt reduction.

• Cross-Organizational Influence: Simplify complex technical choices for executive stakeholders and influence cross-team technology investments to establish shared best practices.

What We're Looking For

• 15+ years of overall software engineering experience, including 5+ years in an engineering management role leading multi-disciplinary teams or managers of managers.

• Deep technical expertise in building and operating distributed systems, microservices, APIs, cloud-native architectures, and large-scale data platforms.

• Proven experience building shared platform capabilities (eg. billing, metering, subscriptions, monetization, or core SaaS infrastructure) consumed by multiple products.

• Lead with Vision & Strategy: Articulates clear team goals, aligns technological decisions with broader business metrics, and anticipates long-term platform requirements across multi-year horizon plans.

• Invest in People: Actively coaches engineering managers and senior technical leads, builds career pathways, and creates an environment where teams can operate autonomously.

• Execute with Excellence: Consistently sets ambitious goals, removes cross-functional friction, and drives operational discipline to deliver reliable, business-critical services.

Nice to Have

• Prior domain experience in subscription management, billing architectures, monetization engines, or enterprise fintech platforms.

• Experience managing engineering managers or leading engineering sub-functions within a high-growth SaaS environment.

• Familiarity with multi-tenant cloud platforms (AWS/GCP), event-driven architectures, and modern observability stacks.