Lead - Business Systems Services (Workday Technical Lead)

About the role

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

We are seeking a highly skilled and motivated Workday HR Technical Lead to join our dynamic team in India. As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have expertise in Workday integrations, have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions.

Technical Skills

• Inbound and Outbound EIBs
• Core Connector Worker (CCW), Core Connector "x" (various) (including vendor specific templates)
• Workday Studio Inbound/Outbound (SOAP, RAAS, WD API, Third Party API,Effective and Non-Effective dated custom objects)
• Document Transformation
• Workday Extend (PMDs, Scripts, ABOs, Custom Business Processes, Orchestration)

Workday Integrations

• Manage Workday Integrations that are built on Enterprise Integration Builder (EIB) and Data Transformation, Custom Report and Calculated Fields, Workday Studio (Inbound/Outbound), XSLT, Payroll Integration (PICOF/PECI), Core Connectors (Inbound/Outbound/WECI), Web Services, Workday Extend
• Work with various third-party vendors including Payroll Vendors, Learning ProvidersExpert in different APIs including SOAP (Workday Delivered/Third Party), REST (Workday Delivered/WQL), RAAS
• Experienced in Creating and Maintaining different Security Groups including Integration, User Based and Role Based Groups
• Experienced in end-to-end implementation through different phases including Discovery sessions, Planning, Documentations, Build, E2E testing, Deployment and Hypercare

Reporting and Analytics

• Design and generate customized reports and dashboards to support HR and business decision-making
• Utilize Workday reporting tools to extract and analyze HR data for various stakeholders

Workday System Configuration

• Basic Configuration knowledge on any two Core HR, Absence, Time tracking, compensation modules with Compensation are preferable as one of the modules.
• Basic implementation knowledge on maintaining business process configurations, security settings

System Optimization

• Collaborate with HR stakeholders to identify opportunities for process improvements and system enhancements
• Analyze current HR processes and propose innovative solutions to maximize the effectiveness of the Workday system

User Support and Training

• Provide ongoing support to end-users, addressing system-related inquiries and issues
• Develop and conduct training sessions for HR and other relevant teams to ensure efficient and effective use of the Workday system

Data Management

• Manage data integrity by conducting regular audits and implementing best practices for data governance
• Work on data migration and integration projects to ensure seamless flow of information across the organization

System Upgrades and Maintenance

• Stay informed about Workday updates, releases, and new features
• Plan and execute system upgrades, ensuring minimal disruption and maximum utilization of new functionalities

Collaboration

• Collaborate with cross-functional teams to understand requirements and implement solutions that align with organizational goals

Compliance and Security

• Ensure that the Workday system is in compliance with relevant data protection and security regulations.
• Monitor and address any security vulnerabilities or risks related to the Workday system

• Total experience of 5-8 years
• Bachelor's degree in Information Technology, Business Administration, or a related field
• Proven experience as a Workday HCM system analyst, with in-depth knowledge of Workday Integrations, reporting, configuration and customization
• Strong understanding of HR processes and best practices
• Excellent analytical and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Experience with data management, reporting, and analytics within the Workday platform.
• Knowledge of relevant data protection and security regulations
• Workday certification is a plus
• If you are a detail-oriented and proactive individual with a passion for optimizing HR systems, we invite you to apply for this exciting opportunity to contribute to the success of our organization.