Specialist CRM Software Engineer

About the role

The Specialist Software Engineer collaborates with Salesforce/Veeva CRM Admins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/Salesforce solutions via Amgen’s Copado-based CI/CD pipelines. Develop/configure applications that can be used on the go (mobile-first) using standards-based solutions such as Lightning Web Components, toolset will include Visual Studio Code, SFDX, working with tools such as Copado CI/CD, Git and support integration technologies such as MuleSoft or Databricks. This role involves configuring and custom coding within CRM (Salesforce or Vault) to build features that support Sales business users.

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

Roles & Responsibilities

• Leads development in Salesforce/Veeva CRM to build/configure new and existing features

• Works closely with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks

• Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem

• Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise

• Maintain and optimize existing configurations and customizations by limiting/eliminating tech debt to streamline the system

• Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline

• Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis

• Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, cross functional teams

• Develop innovative solution using generative AI technologies

• Conduct code reviews to ensure code quality and adherence to best practices

• Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations

• Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements

• Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications

• Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software

• Identify and resolve software bugs and performance issues

• Maintain detailed documentation of software designs, code, and development processes

• Drive Production Support for CRM to ensure efficient service to system users

Basic Qualifications and Experience

• Doctorate Degree OR

• Master’s degree with 6 - 11 years of experience in Computer Science, IT or related field OR

• Bachelor’s degree with 8 - 13 years of experience in Computer Science, IT or related field OR Diploma with 10 - 15 years of experience in Computer Science, IT or related field

Functional Skills

• 5+ years of experience as a Salesforce CRM Developer

• In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations

• Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions.

• Experience with version control systems like Git

Good-to-Have Skills

• Experience working with Veeva CRM and large CRM Migration experience

• Proficient in Apex, JavaScript, and other programming languages.

• Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado.

• Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies.

• Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines.

Professional Certifications

• Salesforce Developer 2 (required)

• Salesforce Development Lifecycle Designer

• Salesforce Platform Builder

• Veeva CRM Systems Administrator

• Copado Fundamentals I/II (Admin / Developer)

Soft Skills

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully

• Team-oriented, with a focus on achieving team goals

• Strong presentation and public speaking skills

EQUAL OPPORTUNITY STATEMENT

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